Cancellation Policy & Refunds

When something isn’t right about your order:

We are happy to guarantee to process a return if:

  • The wrong order has been dispatched
  • The product is not as described

All other issues are addressed on a case-by-case basis. Rest assured though, if you are not happy, we promise to make it right.


If you’ve changed your mind about your purchase:

A customer has the right to return the order and receive a full refund for fourteen days after the receipt of the goods. If a customer does cancel the order, payment is refunded within 7 days once the goods are returned & received by GreenBox. If the goods have not yet been dispatched, a refund will be issued right away.

Goods must be returned in the state they were sent: unopened, unused, and undamaged.


Please contact us if you have any issues and we’d be delighted to assist.


Returns Address:

Huboo Ref 2934,
Unit 1, Vertex Park South,
Emersons Green,
BS16 7LB