Cancellation Policy & Returns
When something is not right about your order:
We are happy to process a return if:
- The incorrect item was dispatched
- The product is not as described
All other issues are addressed on a case-by-case basis. Rest assured though, if you are not happy, we promise to make it right.
If you have changed your mind about your purchase:
A customer has the right to return the order and receive a full refund up to thirty days after order completion.
If a customer does choose to cancel the order, we aim to make a full refund within 7 days once the goods are returned & received by GreenBox.
If the refund is sought before the order is dispatched, a refund will be issued right away and the order cancelled.
In order for us to issue a full refund, products must be returned in the state they were sent: unopened, unused, and undamaged. We cannot accept opened products for refund purposes.
How to return an item:
- Send the unopened new product to the returns address at the bottom of this page. Make sure it’s well protected for transit
- Email us at [email protected] with your order number in the subject title, informing us that you are returning a product
- Await confirmation from us that the item is received
- Your refund will then be processed automatically
Returns Address:
GreenBox Return (Order #)
Venture House
Brookside Avenue
West Sussex
BN16 3LF