Cancellation Policy & Returns
We will only process a return guaranteed in an instance where the wrong order has been dispatched. All other issues will be addressed on a case-by-case basis.
The shopper has the right to cancel within fourteen days of receipt of the goods. If the shopper does cancel their order, they will have their payment refunded within 7 days once the goods are returned & received by GreenBox. If the goods have not yet been dispatched, a refund will be issued right away.
Goods must be returned in the state they were sent: unopened, unused, and undamaged.
If the shopper has experienced an issue with the product itself, then this issue must first be raised with GreenBox before the product is returned. Contact us here.
Returns Address
Huboo Ref 2934,
Unit 1,Vertex Park South,
Emersons Green,
Bristol,
BS16 7LB